Simply more choice
Support Services
Support services
We offer integrated communities business-class services through service management and tiered support structure, including:
- ITIL-based service desk
- Project and service management
- Service level agreements
- Onsite support
Service desk
A world class, centrally managed service desk delivers guaranteed service levels. It is a reliable, single point of contact and a central point of accountability where service requests can be logged and managed.
- 24x7x365
- ITIL aligned
- Flexible delivery and support model
- On-site support
- Real-time incident and event management
- Service continuity against service level agreements
- Reporting
Project and service management
Our service implementation is underlined by operational excellence that is backed by proven methodologies and a successful track record.
- Continuous service improvement initiatives
- Compliance with stringent service level agreements
- Billing audits
- Vendor and third party management
- Asset management
- Relationship management
- Reporting
Your community deserves a rewarding service experience.
Contact us to find out more about how we deliver consistent service levels to our customers.
About Us
Pulse Communication offers integrated, state-of-the-art solutions that enable integrated communities to reduce costs, manage risks and have the ability to respond to the changing demands of residents.
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Contact
Corporate Park North
238 Roan Crescent, 1685
Old Pretoria Road, Midrand